Brighthouse Financial
Public-record file on Brighthouse Financial's long-term care insurance business. Four grounded metrics, every figure linked to source. Updated quarterly.
Corporate context: Spun off from MetLife in 2017. The legacy MetLife standalone LTC block is administered separately; Brighthouse's LTC offering is the SmartCare hybrid product.
- NAIC #87726 — Brighthouse Life Insurance Company
- NAIC #60992 — Brighthouse Life Insurance Company of NY
1. NAIC Complaint Index
NOT LOCATED
Published industry review (September 2021) reported that NAIC complaint volumes against Brighthouse's LTC business were declining, with the carrier drawing a slightly lower-than-average number of complaints in 2020, about average in 2019, and above average in 2018. This is a qualitative observation, not a published index value.
Source: Industry review (September 2021)
2. Sales status
Brighthouse Financial does not offer standalone individual LTC. Hybrid product (SmartCare) launched February 2019; enhancements announced July 2024. Continues to offer and enhance SmartCare as of 2026.
HYBRID PRODUCT OFFERED
Brighthouse SmartCare
Source: Brighthouse product disclosures; BusinessWire SmartCare enhancement release (2024-07-22)
3. Rate-hike history
SUMMARY
No primary-source state-DOI rate-decision summary for Brighthouse Financial standalone LTC was located during this research cycle. Reporting on a Vermont DFR action (343% requested October 2021, 49.8% approved September 2022, phased 25% across two anniversaries) appears in secondary aggregators and a Vermont DFR video, but we could not locate a written DFR rate-decision PDF or SERFF filing record. We omit it rather than cite the secondary source. Brighthouse's SmartCare hybrid product premiums are generally stable on the life insurance component; LTC rider costs can change with coverage adjustments. Industry-wide context: the average requested LTC rate increase reached 56% in 2024 per Society of Actuaries data.
4. Block size
NOT DISCLOSED
NOT DISCLOSED at the LTC line level.
METRICS DELIBERATELY OMITTED
Claims-paid ratio, denial rate, average elimination period, and lawsuit count are not on this page because they are not reportable per-carrier from public sources. See the Carrier File methodology for the full omission explanation.