Genworth Financial
Public-record file on Genworth Financial's long-term care insurance business. Four grounded metrics, every figure linked to source. Updated quarterly.
- NAIC #70025 — Genworth Life Insurance Company
- NAIC #65536 — Genworth Life and Annuity Insurance Company
1. NAIC Complaint Index
NOT LOCATED
NAIC CIS publishes complaint data by company; long-term-care line breakouts vary by state. We did not locate a single comparable LTC-line national index for Genworth in public sources. NAIC company codes are listed above for reader lookup at content.naic.org/cis.
2. Sales status
Closed legacy block (Privileged Choice, Classic Select, Cornerstone, Choice II series, discontinued 2019). Re-entered standalone LTC sales in October 2025 with Care Assurance via CareScout Insurance Company subsidiary. Available in 40 states with 4 additional states pending approval as of February 2026.
Source: ThinkAdvisor — CareScout launch coverage (2025-10-01); AnnuityJournal.org (2026-02-26); Insurance News (2026-02-24)
3. Rate-hike history
| State | Year | Approved | Affected | Context & source |
|---|---|---|---|---|
| Connecticut | 2022 | 97% | ~2,000 policyholders | Average 97% increase affecting over 2,000 Connecticut policyholders; individual increases ranged 79% to 173% based on policy form and inflation rider design. Approved amounts were a slight reduction from the original request. Source: CT Mirror (2025-01-27); Connecticut Insurance Department public records |
| Connecticut | 2019 | 40% | ~9,000 policyholders | Requested rate increase on more than 9,000 Connecticut policyholders, approved with no changes. Source: CT Mirror (2026-05-06); CT Mirror (2026-03-09) |
| Massachusetts | 2023 | 0% Requested: 161% DENIED |
— | Massachusetts Division of Insurance denied a Genworth 161% rate-increase request, calling the proposed increase 'unjust, unfair and inequitable.' Genworth subsequently filed suit challenging the denial. Source: CT Mirror; Massachusetts Division of Insurance hearing records |
| Florida | 2018 | — | — | Florida OIR approved a phased 98.1% cumulative increase on Privileged Choice and Classic Select. Issue ages 80+ received no increase. Genworth committed to no additional rate increase for 8 years from the first phase's effective date. Source: GoldenCare Agent in-force rate action announcement |
NATIONAL TOTALS · AS OF Q3 2025
Source: CT Mirror — 'Genworth ties executive pay to long-term care insurance rate hikes' (2025-01); InsuranceNewsNet (CFO Jerome Upton statement); Genworth Q3 2025 earnings release (2025-11-05)
4. Block size
IN-FORCE PREMIUM (Q3 2025)
$597 million USD per quarter
As of 2025-09-30
Source: Genworth Financial Q3 2025 earnings release (2025-11-05)
State regulatory notes
California
California Code of Regulations caps Partnership-policy rate increases at 40%. Non-Partnership Genworth policies are subject to standard CDI review without this cap.
Source: California Department of Insurance regulations
New York
NY Department of Financial Services committed in June 2023 to reform LTC premium rate approval methodologies and establish affordability measures.
Source: NY DFS press release (June 2023)
Related coverage on Genworth Financial
Genworth Rate-Filing Activity Tracker
State-by-state rate-filing tracker with per-policy-series detail.
Inside Genworth's 2026 LTC Rate-Filing Trajectory
What the $31.8B cumulative NPV means for individual policyholders.
METRICS DELIBERATELY OMITTED
Claims-paid ratio, denial rate, average elimination period, and lawsuit count are not on this page because they are not reportable per-carrier from public sources. See the Carrier File methodology for the full omission explanation.