Transamerica
Public-record file on Transamerica's long-term care insurance business. Four grounded metrics, every figure linked to source. Updated quarterly.
- NAIC #86231 — Transamerica Life Insurance Company
1. NAIC Complaint Index
NOT LOCATED
NAIC CIS provides complaint information by state and company. A specific published LTC-line national complaint index for Transamerica Life Insurance Company was not located in our research cycle.
2. Sales status
Discontinued new sales of individual standalone LTC products (TransCare II and TransCare III) on March 31, 2021. Existing standalone policies remain in force and are serviced.
HYBRID PRODUCT OFFERED
LTC riders on life insurance: an LTC rider on Transamerica Financial Foundation IUL (individual), and since November 27, 2023 a Long Term Care Rider on a universal life policy sold through employers.
Source: Transamerica LTC Sales Exit FAQ (2021); Aegon Form 20-F (2025); Insurance Business (Nov 28, 2023)
3. Rate-hike history
| State | Year | Approved | Affected | Context & source |
|---|---|---|---|---|
| Pennsylvania | 2022 | 52.72%, as 30% then 17.48% a year later Requested: 52.72% |
~259 policyholders | Pennsylvania approved the full 52.72% request in two steps: 30%, then 17.48% no sooner than one year later. Effective for renewals on and after August 10, 2022. Source: Pennsylvania Insurance Department rate decision summary, SERFF AEGB-133092985 |
| Pennsylvania | 2021 | 20% Requested: 114% |
~1,480 policyholders | Transamerica requested an aggregate 114%; Pennsylvania approved 20%. Source: Pennsylvania Insurance Department rate decision summary, SERFF AEGB-132758770 |
| Maryland | 2024 | Two annual 15% steps for issue ages under 75; 0% for 75+ Requested: 167% |
— | Maryland Insurance Administration approved September 30, 2024. Source: Maryland Insurance Administration, LTC Approved Rates 2024 |
| Kentucky | 2021 | 40% (lifetime or inflation-protected) / 15% (others) Requested: 61% |
~6,249 policyholders | Approved May 26, 2021 with a 10-year rate guarantee; a cash buyout was offered as an alternative. Source: Lewis & Ellis presentation to the Kentucky LRC, September 14, 2021 |
SUMMARY
Transamerica's rate-increase letters tell policyholders it expects to file further increases, based on its experience with all policies like theirs. Recent requests of 100-200% are common; approvals are usually much smaller and phased.
4. Block size
LEGACY-FORMS POLICYHOLDERS FACING INCREASE (NATIONWIDE)
66,037
As of December 31, 2022
Plus 13,540 paid-up policyholders on the same forms. Transamerica reports policyholder counts by policy block in its rate filings, not a company-wide total.
Source: Transamerica actuarial memorandum to the Maryland Insurance Administration (FTQ (MD) 197 et al., 2024)
METRICS DELIBERATELY OMITTED
Claims-paid ratio, denial rate, average elimination period, and lawsuit count are not on this page because they are not reportable per-carrier from public sources. See the Carrier File methodology for the full omission explanation.